Information We Collect
We may collect personal information such as your name, NIC number or Passport number, phone number, and payment details.
We also gather guest preferences including room type, check-in/check-out dates, and any special requests you may have.
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Improve our services and facilities
- Communicate with you about your stay or future bookings
Sharing Your Information
We do not sell or share your personal information with third parties, except as necessary to provide our services (e.g., sharing with payment processors or travel agencies).
Refund & Cancellation Policy
No Show Policy: If a guest fails to arrive on the scheduled check-in date without prior notice, it will be considered a "no-show," and the full amount of the reservation will be charged. No refunds will be provided for no-shows.
Cancellation Policy: Guests may cancel their reservations up to 24 hours before the scheduled check-in time without incurring any charges.
Refund Policy: Refunds will be processed for cancellations made within the specified time frame.
Free Cancellation Policy: Guests may cancel their reservations free of charge up to 24 hours before the scheduled check-in time.
Questions about your privacy?
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